Frequently Asked Questions
Everything you need to know about your Monument Grills experience.
What is the standard shipping timeframe for Monument Grills?
Most orders are processed within 1-2 business days. Depending on your location within the contiguous United States, delivery typically takes between 3 to 7 business days via standard ground shipping.
How does the warranty work for my new grill?
We stand by our quality. Monument Grills offer a limited warranty that covers stainless steel burners for up to 8 years and other specific components for 1 year. Please register your product on our website to activate your coverage.
What is your return policy for unused products?
If you are not completely satisfied, you can return your unused grill in its original packaging within 30 days of purchase. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do you offer financing options for larger purchases?
Yes, we partner with specialized payment providers like Affirm to offer flexible monthly financing plans, allowing you to enjoy your grill now and pay over time.
Are Monument Grills compatible with Natural Gas?
Most of our models are designed for Liquid Propane, but we do offer specific Natural Gas models and conversion kits for select series. Please check the product specifications before purchasing.
How do I find replacement parts for older models?
We maintain a comprehensive inventory of replacement parts including grates, igniters, and burners. You can search by your model number in the 'Parts' section of our online store.